Customer Service Is Key, According to OKEx’s CEO

OKEx CEO Jay Hao recently touched on the importance of good customer service.

OKEx CEO Jay Hao recently noted customer service as a pivotal aspect of business, as part of an interview with Cointelegraph’s Jeffrey Albus. 

“I think definitely customer service is crucially important,” Hao said. “After all, the customer is king.”

The crypto space is still young

The crypto industry arguably began with the inception of Bitcoin more than 10 years ago. As part of a young sector, many crypto and blockchain companies are still finding their sea legs in their products, services and offerings, while others look to perfect their operations. Customer feedback can be a crucial part of such development. 

“Without customers’ feedback or suggestions, or anything like that, we would miss a lot of things,” Hao explained.

Without customer input, It’s like living it a bubble 

Hao mentioned an analogy highlighting the valuable insight users bring to companies. “It’s like we are building something in our own garage not knowing what’s going on outside the world,” he added, noting the importance of customer feedback and perspective from the world outside that garage. 

Hao also mentioned the importance of customer rapport with OKEx and the entity’s relationship with users. 

Binance, another dominant player in the crypto exchange space, also values customer interaction. Binance CEO and founder, Changpeng Zhao, or CZ, recently said he puts about 20% of his time toward Twitter for community engagement.

Source: Cointelegraph.com

let us know if you have other interesting news about this topic or other interesting crypto news. Take a look at our useful collection of bitcoin videos and learn more about Bitcoin and Blockchain. Investing in Crypto can be very profitable but always make sure you’re keeping your coins safe and keep being informed reading our latest news about cryptocurrencies.

You’re invited to share your opinion about this news “

Customer Service Is Key, According to OKEx’s CEO

” by adding your comment bellow. Let’s keep this discussion civilized with a non-offensive language.

Tags: crypto newscryptocurrency news

Avatar

Passionate about Crypto-Currencies and Bitcoin enthusiast. Oliver is an Editor on Crypto Cool News.

Add Your Comment